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ISSN:2394-3661 | Crossref DOI | SJIF: 5.138 | PIF: 3.854

International Journal of Engineering and Applied Sciences

(An ISO 9001:2008 Certified Online and Print Journal)

Role of Operational Excellence in Construction Industry: A review

( Volume 4 Issue 5,May 2017 ) OPEN ACCESS

Chen Zhang, Yong Zou


Operational excellence is imperative in organizational management that ensures better results in terms of customer satisfaction, cost efficiency, productivity and innovation. The construction industry faced numerous challenges witnessed especially in the finally decades of the twentieth century. The main challenge was the problem of under-performance upon investigation was realized that problems like bureaucracy, ineffective tender measures, lack of team management skills along with lack of futuristic innovative plans. Operational excellence has been proven to be working in variety of industries such as manufacturing, but there is lack of operational excellence studies in construction industry. This paper provides models of operational excellence and challenges that scholars are facing within construction industry.

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